Shipping Policy
Last updated: September 21, 2026This policy applies to printed (hardcover) books. Digital products (the PDF storybook) are delivered instantly by email and download and do not involve shipping.
1. Print & Fulfillment Partner
Printed books are produced on demand and shipped through our print partner, Lulu (lulu.com), which prints and ships from facilities around the world. Once your order is placed, your book enters production.
2. Production Time
Every hardcover is checked by a human designer before it goes to print. You have 12 hours after buying to change the text or images; after that the designer reviews the book (a further day or two) and sends it to print. Printing and binding then normally take about a week before your book ships. Hardcover binding may add a little extra time.
3. Shipping Cost
Shipping is included in the hardcover price. There is no separate delivery charge — not at checkout, not on arrival. The price you see is the price you pay.We are able to include it because we only offer hardcover delivery to countries our print partner can reach for a cost the book's price covers. That is why the list in section 5 is shorter than our print partner's full network.
4. Delivery Estimates
Delivery time depends on your destination and the shipping method. As a rough guide, after production:
We do not offer an expedited or express option, because delivery is included in the price rather than chosen and charged at checkout. Which of our print partners makes your book, and how it then travels, is decided by the delivery address:
Within the European Union, except Cyprus and Malta. Your book is printed in the EU and sent by tracked courier. Our printer's term is 3-5 business days to produce it; the courier then takes 1-2 business days to Latvia, Lithuania and Estonia and 2-6 business days elsewhere. In the three Baltic countries the parcel may be delivered to a parcel locker, and the pickup code is sent to the phone number on your order. Everywhere else, including the United Kingdom, Switzerland, Norway, the United States, Canada and India. Your book is printed at the partner nearest to you and ships by standard mail. Their own estimate, in business days from the start of production to your door, runs from about 6 days for the United Kingdom and India to about 19 days for Canada and the Nordics.Combined with editorial review, plan on roughly 1-2 weeks from order to doorstep inside the European Union and 2-4 weeks elsewhere. Customs and peak seasons can push either to about 5 weeks.
Shipping times are estimates, not guarantees. Delays can occur due to customs, postal backlogs, weather, or peak seasons, and these are outside our control.5. Where We Ship
We post printed books to the countries listed at checkout — most of Europe, the United Kingdom, Ireland, the United States, Puerto Rico, Canada, India and Türkiye. The country list shown at checkout is the authoritative one: if an address cannot be reached, you will be told before you pay, not after. You can also check any country on our home page.
This list is narrower than our print partner's network, and deliberately so. Because delivery is included in the price (section 3), we offer the hardcover only where delivery costs less than that price can carry. Countries outside the list are not places we refuse on principle — most are places we expect to offer again.
A handful of very small territories are off the list for a different reason: fewer than about 100,000 people live in each. We would rather keep the list to places we genuinely serve than pad it with names nobody orders from.
We cannot post a hardcover to Russia, Belarus or Ukraine at all: our print partner does not deliver there, and that is not expected to change. A number of other territories are likewise outside their network.
Separately, couriers sometimes suspend service to a region at short notice. When that happens we remove those destinations from checkout until service resumes, so the list you see at checkout is always the current one rather than a general promise.
The digital book is not affected. It can be downloaded in any country, including all of the above.Where the person receiving the book lives somewhere we do ship, you can enter their address as the delivery address even if your own country is not on the list.
6. Tracking
Where the chosen shipping method supports it, we'll share tracking information once your order ships. Economy mail may not include tracking.
7. Problems With Your Order
If your book arrives damaged or does not arrive within the estimated window, please see our Refund Policy or email info@booku.design and we'll make it right.
Mind Technologies s.r.o.
Rixdorfská 2924/6, 130 00 Praha 3, Czech Republic
IČO: 22042024
Registered at the Municipal Court in Prague, file C 410100
info@booku.design