Refund Policy

Last updated: July 27, 2026

At Booku, every book is custom-generated for one specific child. We want you to love your book — so we keep refunds simple and generous. If it's not right, or you simply change your mind, we'll take care of you.

1. Personalized digital books (PDF)

Each illustrated PDF is uniquely generated to the details you provide. We stand behind it with a happiness guarantee, and we'll refund a change of mind too:

  • Before generation: If you have paid but have not yet started full-book generation, you can request a full refund, no questions asked.
  • We'll fix it first: If your book contains errors, inappropriate content, or doesn't match the details you provided, we'll make it right at no extra cost — edit the text yourself, regenerate illustrations, or contact us and we'll fix or regenerate the book for you.
  • Changed your mind? (14 days): If you're not happy with your book for any reason — including simply changing your mind — email us within 14 days of purchase and we'll give you a full refund. You don't have to give us a chance to fix it first, though we're always glad to try.

2. Printed books

Printed books are produced on demand and shipped to you. See our Shipping Policy for production and delivery estimates and costs.

  • Before it goes to print: You have a 12-hour window after purchase to review and adjust your book, and a human designer checks it before printing. If you change your mind during that window — before the book is sent to the printer — just email us and we'll cancel it for a full refund.
  • Damaged or defective: If your printed book arrives damaged, misprinted, or with a production defect, email us within 14 days of delivery with a photo and we'll reprint and reship it at no cost to you.
  • Not delivered: If your order does not arrive within the estimated delivery window, contact us and we'll investigate and arrange a reprint or refund.
  • After printing has started: Once your personalized book has gone to the printer we can no longer cancel it, but the damage, defect, and non-delivery cover above still applies.
  • Incorrect address: Please double-check your delivery address at checkout. If an order fails to deliver because of an incorrect address, we'll help arrange a reprint where possible.

3. How to Request a Refund or Fix

To request a refund or report a problem:

  • Email us at info@booku.design with your order details.
  • Include a brief description of the issue (and a photo, for print defects).
  • We will respond within 3 business days.

4. Refund Processing

  • Approved refunds are processed through Stripe to your original payment method.
  • Refunds typically appear within 5-10 business days, depending on your bank.

5. Contact

For any questions about refunds, reach out to us at info@booku.design.

Mind Technologies s.r.o.

Rixdorfská 2924/6, 130 00 Praha 3, Czech Republic

IČO: 22042024

Registered at the Municipal Court in Prague, file C 410100

info@booku.design